Frequently Asked Questions

What is the iLok Cloud?

The iLok Cloud allows iLok Cloud-enabled software to be authorized by any compatible license located in the user’s iLok Account (no need for a physical iLok USB or machine-licensing).

This feature requires that the computer is continuously connected to the internet during use. If the internet connection is lost an error message will appear after a few minutes explaining that a valid license must be present to continue using the software.

Can I have more than one iLok Cloud?

Only one instance of the software can be used with iLok Cloud licenses at a time per iLok Account. If a second system is logged in to an iLok Cloud Session on the same account, the first system will be logged out.

Can all plug-ins use iLok Cloud?

Unfortunately, no.

The iLok Cloud feature is a modern software licenising offering. Software publishers releasing titles (since 2017) may offer iLok Cloud enabled versions.

The decision to enable the iLok Cloud for software titles is up to each publisher.

Older software titles may need to be updated to be iLok Cloud enabled. Check with the software publisher for availability.

Note that iLok Cloud compatible licenses will appear with an iLok Cloud logo shown below.

iLok USB- All generations

Works with iLok USB (2nd Generation, 3rd Generation), or iLok Cloud

iLok USB- All generations

Works with iLok USB (2nd Generation, 3rd Generation), or Host Computer, or iLok Cloud

What happens if open my iLok Cloud on two different computers?

Logging into a second system will force the first system to log out. Most software will prompt the user to Save changes and Quit from the first system.

Can a license that is on an iLok also be used with iLok Cloud?

Only licenses that are iLok Cloud enabled can be activated to the iLok cloud. Note that iLok Cloud compatible licenses will appear with a new iLok Cloud logo.

Some publishers give more than one activation with their licenses. If you have more than one activation, you are able to use both the iLok USB and iLok Cloud.

For publishers that only allow a single activation with their license, the licesne needs to be in the iLok Account and not on a iLok USB or computer (i.e. machine-based licensing).

Any licenses on physical iLok USBs or computers will continue to work normally regardless of any iLok Cloud Sessions that are open.

Do I have to use the iLok Cloud?

You do not need to use the iLok Cloud.

Any licenses on physical iLok USBs or computers will continue to work normally regardless of any iLok Cloud Sessions that are open.

Why can't I move my license from iLok Cloud to my iLok?

If a Cloud Session is currently open, you will need to Close Cloud Session then activate the licenses to physical iLok USBs. A new Cloud Session can then be opened to allocate the remaining available licenses.

How do I open an iLok Cloud Session?

In the iLok License Manager (4.0 or greater), go to FILE -> Open Cloud Session

When the iLok Cloud is opened, the activation server will automatically activate cloud-enabled licenses. If more than one license is available, the activation server will make a ‘best guess’ to load the most appropriate one.

When you open an iLok Cloud Session, the session will remain open on this computer. Communication only occurs in the iLok Cloud session when a cloud-enabled license is being used. No personal data is transferred in this channel.

How do I close an iLok Cloud Session?

In the iLok License Manager (4.0 or greater), go to FILE -> Close Cloud Session

In most cases, there is no need to close a Cloud Session. Some users will want to close their Cloud Sessions to be able to move an activation to a physical device or computer.

Not all computer systems will have a reliable Internet connection, so moving the activation to the iLok USB hardware is an option for those users.

Opening an iLok Cloud session, will move the session to the computer you are at and will close the session in the old location.

When you close the iLok Cloud session, it will remain closed.

How do I move an Activation from my iLok Cloud?

If you have an activation you wish to move to iLok USB hardware or a computer, you must make sure the iLok Cloud Session is closed.

In the iLok License Manager (4.0 or greater), go to FILE -> Close Cloud Session

If the iLok Cloud session is open on another computer than the one you are at, simply Open Cloud Session first, then Close Cloud Session.

iLok Cloud Details

For simplicity, think of the cloud-based license system in two parts: The ‘Cloud Session’ is an open channel from the end user’s computer to our licensing activation server. The second part is the license check itself. When protected software runs, it encounters a request for a valid license - this is the license check.

When a license is activated from a user’s iLok account to the iLok Cloud, we open a secure, highly encrypted line of communication to our license activation server. This ultra-secure communication line is referred to as a ‘Cloud Session’. The only data that passes in this open channel is directly related to the license check. If the protected software is dormant or not running, the channel remains open, but no information is being passed. Only when it is required is licensing data transported through the Cloud Session.

While your protected software is running, it will require a license check to continue. Rather than get the confirmation of the license locally from the computer or iLok hardware, we look to the open Cloud Session. The activation server sends down packets of license checks that will allow the software to run in short time increments. These increments are long enough that if there is a rough patch of communication, the software will carry on as if it didn’t lose communication. However, it will hit a limit after maybe 5-15 minutes, and the software will require a license check. Cloud Sessions are very, very low bandwidth. They only pass data (license checks) while the software is running.

One way to think of the open cloud session is like an app on your mobile phone. The app does not require you to sign in every time, in fact it rarely asks for a sign in. The iLok Cloud is similar in that the Cloud Session will remain open until explicitly closed.

There is no need to close a Cloud Session, but is easy to do with the iLok License Manager. Some users will want to close their Cloud Sessions to be able to move an activation to a physical device or computer. Not all locations will have a reliable Internet connection, so moving the activation to the iLok hardware is an option for those users. If a Cloud Session is open on a computer in a different location, simply signing into your iLok account on the computer you are at will allow you to move the session to the current computer and close the previous.