Most routine questions we answer are already covered in the Developer's Guides we ship with our products. If you have read this material and still have questions or problems, please contact us by e-mail at support@paceap.com. 

We cannot accept bug reports verbally.

Please download the following programs to submit bugs to PACE. Once you have filled out the SoloBug forms go to the "File" menu and select "Save As" and send the ".sbg" file to support@paceap.com.

Solobug for Windows
Windows 9x, Windows NT 4,
Windows 2000, and Windows XP
(ZIP Archive, 160 kb)

Solobug for Macintosh
Mac OS 9.1 and above and Mac OS X
(SIT Archive, 612 kb)

IMPORTANT!!! In most cases we can better understand and resolve problems in the field when we have a copy of your user's "Authorization Log" file. This file contains detailed error information and other telemetry that we require for problem resolution.

On Macintosh computers the log file is located here:

System Folder:Preferences:Authorization Preferences:Authorization Log

On Windows systems the log file is located here:

Windows\InterLok\auth.log

Please submit authorization logs here.

*Note that for Windows NT based systems the main Windows directory is often called "WINNT"