I would like some information on which companies use InterLok.
Click here for a partial list of some of our more famous customers.
I would like some information on whether using Norton Ghost or other drive imaging software on my system will affect my authorizations.
Restoring an image that contains PACE protected software, including PACE InterLok itself, with Norton Ghost will have no adverse effect on authorizations stored on that image if, and only if, the system hardware configuration is the same. In the event that the system configuration (i.e. change hard drive) is changed between the time that the image was created and the time that it is restored then new authorizations will be required for software protected by PACE InterLok.
It should be noted that the use of the PACE iLok smart key makes this question moot, as the authorizations are stored on the iLok and not on the system itself.
I would like some information on how I can get support for PACE since it is used to protect this piece of software that I bought.
PACE Anti-Piracy creates software that developers can use to protect their software from theft. Implementations of our products vary from developer to developer; therefore, we probably cannot directly answer to your issue.
You will need to contact the company from whom you bought or obtained the problem software package.
I would like some information on whether I will have any problems running multiple applications that are protected with PACE software.
You will not have problems running multiple applications that are protected with PACE software. This has been tested by PACE, and many users around the world currently run multiple applications protected by PACE without incident. Authorizations will not conflict with each other, since authorizations do not interact with one another.
Furthermore, you will not have problems running multiple applications that are protected with different versions of PACE software.
How do I unlock PACE protected software produced by an apparently defunct software company?
While PACE Anti-Piracy does provide companies with copy protection tools and the ability to authorize customers, it does not have the customer databases of these companies to validate End User (the consumer) authenticity, nor does it have the legal right to distribute authorization codes for the products of these companies. Furthermore, while the copy protection implemented is made with its tools, PACE Anti-Piracy does not have the codes to unlock products for the End User.
If you have bought a product in a box, we suggest returning it to the place of purchase for a refund.
Copy protection is a topic that is fervently, almost religiously, debated. PACE Anti-Piracy provides tools to software publishers to protect software from theft, and these tools have successfully serviced many happy clients. The tools help software companies to stay healthy by allowing these companies to concentrate on their core products; however, it is the duty of these companies to stay in business and support their customers by providing authorizations. PACE works diligently to qualify our customers as healthy and able software vendors and do our best to advise them of how to best use our products.
We are sorry that we can not be more of a help, but hopefully this helps to explain our position in these matters.
How do I look inside my iLok to see what authorizations it contains?
With iLok.com, you can see what is on your iLok, register your licenses, move your licenses between iLoks, and receive new licenses from participating software publishers.
How do I set a password on my iLok?
The iLok does support password protection of the device itself; however, not all companies that implement the iLok support this feature or leave it enabled. For more information, please contact the vendor from whom you purchased, or obtained, the iLok.
How do I recover my lost password to my iLok?
You can recover your lost iLok password by sending your iLok into PACE. Please see the iLok.com RMA page for further details.
How do I obtain your latest drivers?
PACE continually updates its software as unusual behavior is reported and operating environments evolve; therefore, downloading and installing the latest drivers available from the PACE website should be the first step when tracking aberrant behavior that may be attributable to PACE software.
The latest released drivers can be found here.
*** Note that, on Windows systems, a reboot after installation may be required. ***
How do I find my PACE AP authorization log?
When tracking an issue, it is often times advantageous to have the authorization log from the end user’s machine. The following are instructions on obtaining this file on both Windows and Macintosh machines.
*** Do not open this file. This file is encrypted, and it can only be opened by PACE Anti-Piracy.***
How do I find my system information?
When tracking an issue, it is often times advantageous to have the system information from the end user’s machine. The following are instructions on obtaining this on both Windows and Macintosh machines.
Are there any known issues where the error "Unsupported driver call, check driver version" is presented?
This behavior can manifest itself if an application wrapped with a newer version of MasterMaker tries to access an older version of the driver on the client machine. To correct this behavior, install the latest Interlok drivers, reboot, and launch the application again. Bear in mind that the version of the driver installed on the client machine needs to be equal to or greater then the version of MasterMaker used to wrap the application.
This behavior can manifest itself in Windows XP if the compatibility option is set to a platform that differs from the platform that the application was wrapped in. To correct this behavior, turn off compatibility mode for the application. This can be done from the Compatibility tab in the application's properties dialog.
Are there any known issues where an iLok may seem to be broken?
In the event that you are having troubles with your iLok, we would like to see that you get up and running in the least amount of time possible. Please go to the iLok.com RMA page for detailed instructions.
Are there any known issues where the error “Operating System Error - The program issued a command but the command length is incorrect -ID:eWin:24/BlkD:1285” is displayed?
This error can occur if you have a hard drive volume name that is more than eleven characters in length. To circumvent this issue, please rename such volumes so that they consist of eleven characters or less.
Are there any known issues where machines spontaneously reboot or freeze when using PACE protected software?
There is a known issue in regards to such behavior being exhibited in WindowsXP. If the issue is related to us, downloading and installing the latest drivers will resolve the situation. If you continue to have problems, please contact the developer of the problem application for further help.
It should be noted that InterLok does have mechinisms whereby it can reboot the machine if it detects aberrant behavior that could be trying to compromise the security of the wrapped application. Certain settings in the Startup and Recovery feature of Windows 2000 and XP can obscure if a reboot of this nature is occuring. If you have installed the latest InterLok drivers and rebooted and you are still experiencing a spontaneous reboot then doing the following will greatly assist PACE Technical Support in diagnosing the behavior:
Are there any known issues where software protected with PACE protection does not run, or run aberrantly, on the new operating system that just came out?
PACE creates and supports the two most popular desktop operating platforms: Mac OS and Windows. Like any good software vendor, the owners of these platforms continually update their products to meet the needs and demands of its customer base. Quite often, a change may be introduced in a new version of the platform that affects third party software that is designed to run on that platform. If the new version of the platform affects another piece of software in an adverse fashion then it behooves the creator of the affected software to make appropriate changes to adequately support the new version of its software’s host platform.
PACE strives to make its software compatible with all of its supported platforms. If you have come across an issue that you believe to be attributable to PACE products then please contact the vendor of the software that is protected with PACE tools. If it is determined that PACE products are at fault then we will work with the software vendor to correct the situation.
Are there any known issues where installing Windows XP SP2 causes issues with PACE protected applications?
There is an issue with 64 bit processors and previous versions of the InterLok driver. If you are using 64 bit hardware it is highly recommended that you upgrade the drivers.
There is also a known issue with Windows XP SP2 and PACE protected applications causing an error dialog "A problem has been detected" to be shown when the Data Execution Prevention (DEP) is set to "Turn on DEP for all programs and services except those I select:". This option can be found in "System Properties | Advanced | Performance Options | Data Execution Prevention". This option is defaulted to "Turn on DEP for essential Windows programs and services only" on processors that do not support hardware-based DEP.
In order to workaround this issue, you can set DEP to "Turn on DEP for essential Windows programs and services only". Alternatively, you can add the PACE protected application to the exception list in "System Properties | Advanced | Performance Options | Data Execution Prevention" if you have DEP turned on for all programs. If you are running a protected application that is not an EXE such as a DLL or plug-in you will not be able to add this to the exception list.